Chaz Dean Complaints and Reviews

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Chaz Dean
Main address: 6444 Fountain Avenue 90028 Los Angeles CA
323-467-6444, 323-467-0701, , customerservice@chazdean.com
  • 59 complaints
  • $8.7K claimed losses
  • $148 average
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  • 20 hours ago
  • Advertisements and Cons
  • Bridgeton, New Jersey
  • Signing Up For A Membership Without Being Aware
  • 9

I decided to do the tv offer for the WEN product and next thing I know I have money coming out of my account. There customer service hung up on me because I was refusing to pay to mail back a product I didn't order and asked to speak to a supervisor, then had to call back got a client to agree I didn't have to pay to return and sent me a mailing label so I sent product back and I am still having... Read more

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  • Jun 28
  • Cosmetics and Toiletries
  • Providence, Rhode Island
  • Order Cancellation
  • 1
  • 57

This company has been an absolute abomination to deal with. Not only have they charged for product never received. They have overbilled and sent us to collections after discussing with them numerous times that we do not have the product. My mother made an initial order of this product for my daughter. She then cancelled the product and my daughter signed up for it to try it using my card... Read more

Was this review helpful? 3 2

  • Jan 15
  • Cosmetics and Toiletries
  • West Palm Beach, Florida
  • Order Cancellation
  • 5
  • 103

Rec'd shampoo and didn't love it. Was under the assumption they would send me more in 90 days so I put on my calendar to call before 90 days to cancel. A second shipment came in 30 days. Who uses that much product in 30 days?? I called to cancel and shipped back the product (cost $13 in shipping). They told me that my membership would still be active. Called a 2nd time bc there was misc S&H I... Read more

Was this review helpful? 2 1

  • Jan 06
  • Cosmetics and Toiletries
  • Madison, Wisconsin
  • Dissatisfactory Product
  • 211

I love it! I have been using it for 2 years on my color treated hair. I have never been dissatisfied with the product. When I first started buying it I went through the infomercial site and had several problems with auto shipments and payments. Since then, I have been ordering through amazon or the Chaz Dean website and have been much happier. The product is wonderful but the company that... Read more

Was this review helpful? 6 1

  • Nov 15, 2013
  • Cosmetics and Toiletries
  • Foley, Alabama
  • Wen Hair Care
  • 2
  • 154

I have never got another package, went online and they informed me its a separate company then the info show, didn't even try to sell me anything. Iv been using wen for almost 5 mo with thin straight hair its been a miracle, I just ordered a bottle off ebay to get me threw so I can figure why I haven't got another shipment. Most things your order like Meaningful beauty it comes every few months.... Read more

Was this review helpful? 0 0

  • Oct 08, 2013
  • Cosmetics and Toiletries
  • Lexington, North Carolina
  • Payment Cards
  • 3
  • 147

I just want to say this: I own an Internet Company - I sell products on my website. I use Paypal and credit cards for payment Of my products on my website. I COULD NEVER GET AWAY WITH THIS EVEN IF I WAS AS A UNDERHANDED SNEAKY THEIF AS CHAZ DEAN IS- How he doing these reorder charges Time and again- unauthorized - and In my case - no product shipping out IS NOT POSSIBLE- YET HE IS DOING IT.... Read more

Was this review helpful? 2 0

  • Oct 07, 2013
  • Health and Beauty
  • Lexington, North Carolina
  • Wen Cheating
  • 188

If you have been cheated by Chaz Dean Wen hair care company- as I have -and have gotten no where with a refund as it seems none of us has- I searched for the Better Business Bureau on his company and I learned two things-they have not had enough complaints submitted to them to go after... Read more

Was this review helpful? 1 0

  • Oct 07, 2013
  • Cosmetics and Toiletries
  • Wen Hair Care Products
  • 3
  • 175

I ORDERED MY DAUGHTER WEN SHAMPOO- THAT SHAMPOO ENDED UP COSTING ME $1500.00 BEFORE I FINALLY HAD TO CLOSE MY WHOLE PAYPAL ACCOUNT DOWN!!!!! I CHANGED MY CC NUMBER ON THEIR SITE- YOU CANT DELETE IT- I CHANGED SHIPPMENTS TO GO OUT EVERY 22 WEEKS- SOMETIMES THEY CHARGED MY PAYPAL ACCOUNT 3 TIMES IN ONE WEEK!!!! IT WAS AND IS THE MOST INCREDIBLE THING I HAVE EVER EXPERIENCED!!!! I COULD NOT STOP... Read more

Was this review helpful? 0 1

  • Sep 20, 2013
  • Health and Beauty
  • Account Cancellation
  • 1
  • 129

I ordered this once and got stuck on their auto-delivery system (failed to read the fine print) and was not told that this would happen. After receiving way too much product I called and cancelled my account. Continued to bill me until my credit card expired. Now I am receiving collection letter two years later. I have great credit and this makes me furious. Do not want to pay unjustified charges... Read more

Was this review helpful? 1 0

  • Jul 02, 2013
  • Cosmetics and Toiletries
  • Cosmetics
  • 9
  • 488

I have seen a lot of unhappy people on here and I think I might know why. I am I Wen user, and recently I ran out before I could get my next shipment. In a panic I started searching for someplace to get a quick order shipped to me. I went to (wenhaircare.com) and almost placed an order there- Luckily I did not, since a review on Amazon caught my eye. They were complaining that the products sold... Read more

Was this review helpful? 15 26
 
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