Chaz Dean Complaints and Reviews

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Chaz Dean
Main address: 6444 Fountain Avenue 90028 Los Angeles CA
323-467-6444, 323-467-0701, , customerservice@chazdean.com
  • 62+1 mobile complaints
  • $9K claimed losses
  • $144 average
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Yes I accidently ordered 2 of them orders for$29.95 and only wanted 1 so I called customer service and told them what happened and was told that they could not do anything about it I don't want 2 orders coming from my account so please after I receive my first order please cancel my account if this can't be fixed. Add comment

     

  • Aug 25
  • Cosmetics and Toiletries
  • Shipment Charge
  • 1
  • 1
  • 403

I called to stop future shipments. Chaz Dean/Guthy Renker still sent another shipment and charged me $100.00. I sent the product back and they say that it was never received. I called numerous times and was never told that if I had my Postal Receipt that it could be resolved. A year later, another rep told me he needed postal receipt. I do not have the receipt after 1 year. Nightmare... Read more

Was this review helpful? 6 3

     

  • Aug 22
  • Cosmetics and Toiletries
  • Shipping Charge
  • 295

I ordered it online. I never saw the hidden print stating I was signing up for life. Before I finished the first shipment another arrived! Now my phone number was in their system so no one ever picked up so I called from different numbers and I got someone and cancelled but I had to pay for the shipment that I didn't order in the first place. Lesson learned. Then I got another shipment!!! I... Read more

Was this review helpful? 4 2

     

  • Aug 06
  • Cosmetics and Toiletries
  • Payment System
  • 1
  • 1
  • 230

Great product, horrible customer service. Worse than horrible. Beware of their billing practices. No one seems to know what is going on. Made over a dozen calls to get payments straightened out. How hard can it be when it's on autopay? Ended up in collection after talking with customer service and authorizing a payment. They neglected to follow up with that payment and sent me to collection... Read more

Was this review helpful? 0 0

     

  • Jul 31
  • Cosmetics and Toiletries
  • Bridgeton, New Jersey
  • Membership Sign Up
  • 1
  • 1
  • 254

I decided to do the tv offer for the WEN product and next thing I know I have money coming out of my account. There customer service hung up on me because I was refusing to pay to mail back a product I didn't order and asked to speak to a supervisor, then had to call back got a client to agree I didn't have to pay to return and sent me a mailing label so I sent product back and I am still having... Read more

Was this review helpful? 1 0

     

  • Jun 28
  • Cosmetics and Toiletries
  • Providence, Rhode Island
  • Order Cancellation
  • 2
  • 2
  • 223

This company has been an absolute abomination to deal with. Not only have they charged for product never received. They have overbilled and sent us to collections after discussing with them numerous times that we do not have the product. My mother made an initial order of this product for my daughter. She then cancelled the product and my daughter signed up for it to try it using my card... Read more

Was this review helpful? 4 3

     

  • Jan 15
  • Cosmetics and Toiletries
  • West Palm Beach, Florida
  • Order Cancellation
  • 5
  • 5
  • 250

Rec'd shampoo and didn't love it. Was under the assumption they would send me more in 90 days so I put on my calendar to call before 90 days to cancel. A second shipment came in 30 days. Who uses that much product in 30 days?? I called to cancel and shipped back the product (cost $13 in shipping). They told me that my membership would still be active. Called a 2nd time bc there was misc S&H I... Read more

Was this review helpful? 2 1

     

  • Jan 06
  • Cosmetics and Toiletries
  • Madison, Wisconsin
  • Dissatisfactory Product
  • 432

I love it! I have been using it for 2 years on my color treated hair. I have never been dissatisfied with the product. When I first started buying it I went through the infomercial site and had several problems with auto shipments and payments. Since then, I have been ordering through amazon or the Chaz Dean website and have been much happier. The product is wonderful but the company that... Read more

Was this review helpful? 9 1

     

  • Nov 15, 2013
  • Cosmetics and Toiletries
  • Foley, Alabama
  • Wen Hair Care
  • 2
  • 2
  • 237

I have never got another package, went online and they informed me its a separate company then the info show, didn't even try to sell me anything. Iv been using wen for almost 5 mo with thin straight hair its been a miracle, I just ordered a bottle off ebay to get me threw so I can figure why I haven't got another shipment. Most things your order like Meaningful beauty it comes every few months.... Read more

Was this review helpful? 0 0

     

  • Oct 08, 2013
  • Cosmetics and Toiletries
  • Lexington, North Carolina
  • Payment Cards
  • 3
  • 3
  • 226

I just want to say this: I own an Internet Company - I sell products on my website. I use Paypal and credit cards for payment Of my products on my website. I COULD NEVER GET AWAY WITH THIS EVEN IF I WAS AS A UNDERHANDED SNEAKY THEIF AS CHAZ DEAN IS- How he doing these reorder charges Time and again- unauthorized - and In my case - no product shipping out IS NOT POSSIBLE- YET HE IS DOING IT.... Read more

Was this review helpful? 3 0
 
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