1.6
  • Hair product1 votes
  • online service card abuse1 votes
  • Poor Product Quality1 votes
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  • 1 day ago
  • Cosmetics and Toiletries
  • Brandon, Florida
  • Phone Order
  • 34
  • REVIEW RATING 4/5

Im furious with the ordering products over the phone. My mother wanted what was advertised on tv. I placed my order jan 19th i told the agent i definitely need the order no later then jan 30th 2015. I was told it would be. So i called to check shipment, and i was told it was on its on back order. Im furious this is all she wanted for her birthday. Im so furious niw im going to town to see my mom... Read more

Was this review helpful? 0 1

I orderered the complete pkg- my complaint is that I have a problem reading the labels - so I don't know what to do with each products . Add comment

  • Dec 18, 2014
  • Cosmetics and Toiletries
  • Salem, Oregon
  • Hair Care Product
  • 673
  • REVIEW RATING 5/5

The product does not get your hair clean, it leaves it feeling heavy and looking greasy. When you try to return the product they claim you have had it more than 10 days. I wash my hair once a week, in order to give it a fair trial period I need more than 10 days. I tried the product on several occasions and always had to wash my hair again the following day. When you call the company they claim... Read more

Was this review helpful? 1 1

  • Nov 19, 2014
  • Cosmetics and Toiletries
  • Park City, Utah
  • Hair Care Product
  • 1
  • 1
  • 547
  • REVIEW RATING 5/5

Hello! I have ordered one set of hair products while I was in USA (now I have returned to Romania where I permanently live), and surprisingly you kept sending me products to the old address! And making transactions using my Chase account! This is unacceptable! I want you to check my account on yahoo.com, make a full refund on my card for the last 2 transactions and stop sending me whatever you... Read more

Was this review helpful? 2 1
  • From mobile
  • Chaz Dean
  • Sep 23, 2014
  • by anonymous
  • #537680

Yes I accidently ordered 2 of them orders for$29.95 and only wanted 1 so I called customer service and told them what happened and was told that they could not do anything about it I don't want 2 orders coming from my account so please after I receive my first order please cancel my account if this can't be fixed. Add comment

  • Aug 25, 2014
  • Cosmetics and Toiletries
  • Shipment Charge
  • 1
  • 1
  • 954
  • REVIEW RATING 5/5

I called to stop future shipments. Chaz Dean/Guthy Renker still sent another shipment and charged me $100.00. I sent the product back and they say that it was never received. I called numerous times and was never told that if I had my Postal Receipt that it could be resolved. A year later, another rep told me he needed postal receipt. I do not have the receipt after 1 year. Nightmare... Read more

Was this review helpful? 8 4

  • Aug 22, 2014
  • Cosmetics and Toiletries
  • Shipping Charge
  • 816
  • REVIEW RATING 5/5

I ordered it online. I never saw the hidden print stating I was signing up for life. Before I finished the first shipment another arrived! Now my phone number was in their system so no one ever picked up so I called from different numbers and I got someone and cancelled but I had to pay for the shipment that I didn't order in the first place. Lesson learned. Then I got another shipment!!! I... Read more

Was this review helpful? 8 2

  • Aug 06, 2014
  • Cosmetics and Toiletries
  • Payment System
  • 1
  • 1
  • 498
  • REVIEW RATING 5/5

Great product, horrible customer service. Worse than horrible. Beware of their billing practices. No one seems to know what is going on. Made over a dozen calls to get payments straightened out. How hard can it be when it's on autopay? Ended up in collection after talking with customer service and authorizing a payment. They neglected to follow up with that payment and sent me to collection... Read more

Was this review helpful? 2 0

  • Jul 31, 2014
  • Cosmetics and Toiletries
  • Bridgeton, New Jersey
  • Membership Sign Up
  • 2
  • 2
  • 582
  • REVIEW RATING 5/5

I decided to do the tv offer for the WEN product and next thing I know I have money coming out of my account. There customer service hung up on me because I was refusing to pay to mail back a product I didn't order and asked to speak to a supervisor, then had to call back got a client to agree I didn't have to pay to return and sent me a mailing label so I sent product back and I am still having... Read more

Was this review helpful? 2 0

  • Jun 28, 2014
  • Cosmetics and Toiletries
  • Providence, Rhode Island
  • Order Cancellation
  • 2
  • 2
  • 427
  • REVIEW RATING 5/5

This company has been an absolute abomination to deal with. Not only have they charged for product never received. They have overbilled and sent us to collections after discussing with them numerous times that we do not have the product. My mother made an initial order of this product for my daughter. She then cancelled the product and my daughter signed up for it to try it using my card... Read more

Was this review helpful? 5 4

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