1.0
  • Hair product1 votes
  • online service card abuse1 votes
  • The poor product quality1 votes
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  • 2 days ago
  • Cosmetics and Toiletries
  • Salem, Oregon
  • Hair Care Product
  • 36
  • REVIEW RATING 4/5

The product does not get your hair clean, it leaves it feeling heavy and looking greasy. When you try to return the product they claim you have had it more than 10 days. I wash my hair once a week, in order to give it a fair trial period I need more than 10 days. I tried the product on several occasions and always had to wash my hair again the following day. When you call the company they claim... Read more

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  • Nov 19
  • Cosmetics and Toiletries
  • Park City, Utah
  • Hair Care Product
  • 238
  • REVIEW RATING 5/5

Hello! I have ordered one set of hair products while I was in USA (now I have returned to Romania where I permanently live), and surprisingly you kept sending me products to the old address! And making transactions using my Chase account! This is unacceptable! I want you to check my account on yahoo.com, make a full refund on my card for the last 2 transactions and stop sending me whatever you... Read more

Was this review helpful? 1 0

Yes I accidently ordered 2 of them orders for$29.95 and only wanted 1 so I called customer service and told them what happened and was told that they could not do anything about it I don't want 2 orders coming from my account so please after I receive my first order please cancel my account if this can't be fixed. Add comment

  • Aug 25
  • Cosmetics and Toiletries
  • Shipment Charge
  • 1
  • 1
  • 727
  • REVIEW RATING 5/5

I called to stop future shipments. Chaz Dean/Guthy Renker still sent another shipment and charged me $100.00. I sent the product back and they say that it was never received. I called numerous times and was never told that if I had my Postal Receipt that it could be resolved. A year later, another rep told me he needed postal receipt. I do not have the receipt after 1 year. Nightmare... Read more

Was this review helpful? 7 4

  • Aug 22
  • Cosmetics and Toiletries
  • Shipping Charge
  • 591
  • REVIEW RATING 5/5

I ordered it online. I never saw the hidden print stating I was signing up for life. Before I finished the first shipment another arrived! Now my phone number was in their system so no one ever picked up so I called from different numbers and I got someone and cancelled but I had to pay for the shipment that I didn't order in the first place. Lesson learned. Then I got another shipment!!! I... Read more

Was this review helpful? 5 2

  • Aug 06
  • Cosmetics and Toiletries
  • Payment System
  • 1
  • 1
  • 359
  • REVIEW RATING 5/5

Great product, horrible customer service. Worse than horrible. Beware of their billing practices. No one seems to know what is going on. Made over a dozen calls to get payments straightened out. How hard can it be when it's on autopay? Ended up in collection after talking with customer service and authorizing a payment. They neglected to follow up with that payment and sent me to collection... Read more

Was this review helpful? 0 0

  • Jul 31
  • Cosmetics and Toiletries
  • Bridgeton, New Jersey
  • Membership Sign Up
  • 2
  • 2
  • 434
  • REVIEW RATING 5/5

I decided to do the tv offer for the WEN product and next thing I know I have money coming out of my account. There customer service hung up on me because I was refusing to pay to mail back a product I didn't order and asked to speak to a supervisor, then had to call back got a client to agree I didn't have to pay to return and sent me a mailing label so I sent product back and I am still having... Read more

Was this review helpful? 1 0

  • Jun 28
  • Cosmetics and Toiletries
  • Providence, Rhode Island
  • Order Cancellation
  • 2
  • 2
  • 316
  • REVIEW RATING 5/5

This company has been an absolute abomination to deal with. Not only have they charged for product never received. They have overbilled and sent us to collections after discussing with them numerous times that we do not have the product. My mother made an initial order of this product for my daughter. She then cancelled the product and my daughter signed up for it to try it using my card... Read more

Was this review helpful? 4 3

  • Jan 15
  • Cosmetics and Toiletries
  • West Palm Beach, Florida
  • Order Cancellation
  • 5
  • 5
  • 365
  • REVIEW RATING 5/5

Rec'd shampoo and didn't love it. Was under the assumption they would send me more in 90 days so I put on my calendar to call before 90 days to cancel. A second shipment came in 30 days. Who uses that much product in 30 days?? I called to cancel and shipped back the product (cost $13 in shipping). They told me that my membership would still be active. Called a 2nd time bc there was misc S&H I... Read more

Was this review helpful? 2 1

  • Jan 06
  • Cosmetics and Toiletries
  • Madison, Wisconsin
  • Dissatisfactory Product
  • 591
  • REVIEW RATING 5/5

I love it! I have been using it for 2 years on my color treated hair. I have never been dissatisfied with the product. When I first started buying it I went through the infomercial site and had several problems with auto shipments and payments. Since then, I have been ordering through amazon or the Chaz Dean website and have been much happier. The product is wonderful but the company that... Read more

Was this review helpful? 9 2

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