• Hair product1 votes
  • Online service card abuse1 votes
  • Poor Product Quality1 votes
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  • Feb 16
  • Cosmetics and Toiletries
  • Holland, Michigan
  • 1
  • 1
  • 14

Was going to order the Wen but not anymore. Michigan Read more

Was this review helpful? 0 0

  • Feb 12
  • Cosmetics and Toiletries
  • Murrieta, California
  • Wen Hair Product
  • 725

After letting this company send me the product, they put me on autoship. I finally decided it was ruining my hair, and I tried to cancel. They told me they would only delay shipment, so I ended up receiving a box full of the lavender scented cleanser. I called them and told them I wanted to return it, and to cancel my service. They shipped me a return label with a tracking number, and they... Read more

Was this review helpful? 4 4

  • Feb 01
  • Cosmetics and Toiletries
  • Mansfield, Ohio
  • Positive Experience
  • 219

This product offers way above the expectations sold to you. My hair is soft manageable cleaner than ever before and completely tangle free. I love the smell. My favorite is the Lavender. This is by far the best hair product I have ever used . I have thick, coarse, dry hair and now it feels like silk and is very shiny and easy to come. I would recommend this product to people of all ages and all... Read more

Was this review helpful? 1 3

Kept waiting for my 2nd order had to call and they had charged me but I didnt exist in there system I love the prouduct but Guthy Rinker sucks!!! Add comment

  • Jan 27
  • Cosmetics and Toiletries
  • Brandon, Florida
  • Phone Order
  • 477

Im furious with the ordering products over the phone. My mother wanted what was advertised on tv. I placed my order jan 19th i told the agent i definitely need the order no later then jan 30th 2015. I was told it would be. So i called to check shipment, and i was told it was on its on back order. Im furious this is all she wanted for her birthday. Im so furious niw im going to town to see my mom... Read more

Was this review helpful? 1 5

I orderered the complete pkg- my complaint is that I have a problem reading the labels - so I don't know what to do with each products . Add comment

  • Dec 18, 2014
  • Cosmetics and Toiletries
  • Salem, Oregon
  • Hair Care Product
  • 1
  • 1
  • 990

The product does not get your hair clean, it leaves it feeling heavy and looking greasy. When you try to return the product they claim you have had it more than 10 days. I wash my hair once a week, in order to give it a fair trial period I need more than 10 days. I tried the product on several occasions and always had to wash my hair again the following day. When you call the company they claim... Read more

Was this review helpful? 3 4

  • Nov 19, 2014
  • Cosmetics and Toiletries
  • Park City, Utah
  • Hair Care Product
  • 1
  • 1
  • 722

Hello! I have ordered one set of hair products while I was in USA (now I have returned to Romania where I permanently live), and surprisingly you kept sending me products to the old address! And making transactions using my Chase account! This is unacceptable! I want you to check my account on yahoo.com, make a full refund on my card for the last 2 transactions and stop sending me whatever you... Read more

Was this review helpful? 2 1
  • From mobile
  • Chaz Dean
  • Sep 23, 2014
  • by anonymous
  • #537680

Yes I accidently ordered 2 of them orders for$29.95 and only wanted 1 so I called customer service and told them what happened and was told that they could not do anything about it I don't want 2 orders coming from my account so please after I receive my first order please cancel my account if this can't be fixed. Add comment

  • Aug 25, 2014
  • Cosmetics and Toiletries
  • Shipment Charge
  • 1
  • 1
  • 1100

I called to stop future shipments. Chaz Dean/Guthy Renker still sent another shipment and charged me $100.00. I sent the product back and they say that it was never received. I called numerous times and was never told that if I had my Postal Receipt that it could be resolved. A year later, another rep told me he needed postal receipt. I do not have the receipt after 1 year. Nightmare... Read more

Was this review helpful? 10 7

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