Chaz Dean
Reviews and Complaints
chazdean.com
Park City, Utah
You keep making transactions using my card's account, paying and sending me products I do not need!
Hello! I have ordered one set of hair products while I was in USA (now I have returned to Romania where I permanently live), and surprisingly you kept sending me products to the old address! And making transactions using my Chase account! This is unacceptable! I want you to check my account on yahoo.com, make a full refund on my card for the last 2 transactions and stop sending me whatever you send. Please delete me from your list and contact Chase Bank in Park City, Utah where I got the card. I intend to complain about this to Chase Company if you don't take the right measures or take my complaint into consideration! I am looking forward to hearings from you!
Loss:
$90
Pros:
- Hair products
Cons:
- Online service card abuse
Reason of review:
Problem with delivery
Preferred solution: Full refund
1 comment
Anonymous
Holland, Michigan
Review in Cosmetics and Toiletries category from Holland, Michigan
Was going to order the Wen but not anymore. Michigan
1 comment
Anonymous
New York, New York
Cosmetics Review
I orderered the complete pkg- my complaint is that I have a problem reading the labels - so I don't know what to do with each products .
Reason of review:
Poor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service Absolutely the Worst!
Great product, horrible customer service. Worse than horrible. Beware of their billing practices. No one seems to know what is going on. Made over a dozen calls to get payments straightened out. How hard can it be when it's on autopay? Ended up in collection after talking with customer service and authorizing a payment. They neglected to follow up with that payment and sent me to collection anyway. Collection had no record of me and Wen wouldn't even talk to me because the account was in "collection" and closed. Meanwhile I get product in the mail billed to an account that is closed. Go figure. The last phone call I made to customer service was ended by that representative when she hung up on me when she had no idea how to answer my questions. I'll order my Wen from Amazon from now on.
Loss:
$100
1 comment
Anonymous
Mansfield, Ohio
Most amazing hair product I have ever used!
This product offers way above the expectations sold to you. My hair is soft manageable cleaner than ever before and completely tangle free. I love the smell. My favorite is the Lavender. This is by far the best hair product I have ever used . I have thick, coarse, dry hair and now it feels like silk and is very shiny and easy to come. I would recommend this product to people of all ages and all hair types just like the commercials say. My hair looks and smells fresh all day and night. I even use it on my dog and my grandkids it's just so amazing
Reason of review:
Good quality
Anonymous
Bridgeton, New Jersey
Was signed up for membership without knowing
I decided to do the tv offer for the WEN product and next thing I know I have money coming out of my account. There customer service hung up on me because I was refusing to pay to mail back a product I didn't order and asked to speak to a supervisor, then had to call back got a client to agree I didn't have to pay to return and sent me a mailing label so I sent product back and I am still having the money being taken out of my account and getting no results! Called customer service again because they took a final payment out and she told me that I should have go a tracking on my mailing. Well they sent me a return label I told them I wasn't paying for a return that I had not ordered and got nothing but a blame on me. Then I get an email that I should be reimbursed back after 6 weeks of them receiving the product minus shipping and handling. They are the worst company out there and will never in my life recommend or do anything with them!
Loss:
$135
4 comments
Anonymous
Providence, Rhode Island
Cancelled returned product daughter on used twice sent to collections
This company has been an absolute abomination to deal with. Not only have they charged for product never received. They have overbilled and sent us to collections after discussing with them numerous times that we do not have the product. My mother made an initial order of this product for my daughter. She then cancelled the product and my daughter signed up for it to try it using my card because she had no credit card. She cancelled the product after a month and called when the product kept coming it was returned with refused shipment on the boxes. This continued to the tune of $480 + . She then actually moved to a different apartment and they with no forwarding address to stop this company. But as un ethical as they are they continued to charge my card without receiving the product. I called 4 times and sent a letter with no stop. I have had the credit card refuse payment and now they have sent me to SKO Brenner America for collections of $98.44. At every opportunity I will now let everyone know what a dishonest *** of a company THis CHAZ DEAN IS...Never ever get involved with them.....
Loss:
$600
2 comments
Anonymous
Smyrna, Georgia
Account Cancellation Review
Yes I accidently ordered 2 of them orders for$29.95 and only wanted 1 so I called customer service and told them what happened and was told that they could not do anything about it I don't want 2 orders coming from my account so please after I receive my first order please cancel my account if this can't be fixed.
Anonymous
Madison, Wisconsin
Great product
I love it! I have been using it for 2 years on my color treated hair. I have never been dissatisfied with the product. When I first started buying it I went through the infomercial site and had several problems with auto shipments and payments. Since then, I have been ordering through amazon or the Chaz Dean website and have been much happier. The product is wonderful but the company that sponsors the infomercial is a gimmick to get you to buy more product. I've had several encounters with this type of program. I have learned never to order from this type of program/auto delivery system again.
Anonymous
West Palm Beach, Florida
Cancellation is a nightmare
Rec'd shampoo and didn't love it. Was under the assumption they would send me more in 90 days so I put on my calendar to call before 90 days to cancel. A second shipment came in 30 days. Who uses that much product in 30 days?? I called to cancel and shipped back the product (cost $13 in shipping). They told me that my membership would still be active. Called a 2nd time bc there was misc S&H I was billed for and at that time I told them to CANCEL MY MEMBERSHIP. 90 days later I'm billed again - WTF!?! Of course they don't have record of my request for membership cancellation. Package should be arriving in the next day or so and I'm going to write REFUSED on the box so they can get it back and I don't have to pay for it.
Loss:
$50
5 comments
Ilyas Rtm
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lexington, North CarolinaCan not get Wen Hair Care to respond? Read this
If you have been cheated by Chaz Dean Wen hair care company- as I have -and have gotten no where with a refund as it seems none of us has- I searched for the Better Business Bureau on his company and I learned two things-they have not had enough complaints submitted to them to go after http://www.bbb.org/nashville/business-reviews/internet-shopping/wen-by-chaz-dean-in-foothill-ranch-ca-3704****/file-a-complaint full force-so it's up to all of us to file one- also I learned that you personally can file a complaint on there and report the money amount you are owed and describe your situation and his company has 24 hrs to reply back to the BBB- here is the link
Loss:
$1500
Anonymous
Lexington, North Carolina
Ordered 1 time was put on auto order COULD NOT STOP IT
I just want to say this: I own an Internet Company - I sell products on my website. I use Paypal and credit cards for payment Of my products on my website. I COULD NEVER GET AWAY WITH THIS EVEN IF I WAS AS A UNDERHANDED SNEAKY THEIF AS CHAZ DEAN IS- How he doing these reorder charges Time and again- unauthorized - and In my case - no product shipping out IS NOT POSSIBLE- YET HE IS DOING IT. Please go to this BBB site and file a complaint- See if we can get recourse. http://www.bbb.org/los-angeles/business-reviews/hair-products-and-equipment/wen-hair-care-in-santa-monica-ca-10006****/complaints
Loss:
$1500
3 comments
Ilyas Rtm
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Greensboro, North CarolinaChaz Deen- HOW IS HE RIPPING US OFF LIKE THIS-AND GETTING AWAY WITH IT?
I ORDERED MY DAUGHTER WEN SHAMPOO- THAT SHAMPOO ENDED UP COSTING ME $1500.00 BEFORE I FINALLY HAD TO CLOSE MY WHOLE PAYPAL ACCOUNT DOWN!!!!! I CHANGED MY CC NUMBER ON THEIR SITE- YOU CANT DELETE IT- I CHANGED SHIPPMENTS TO GO OUT EVERY 22 WEEKS- SOMETIMES THEY CHARGED MY PAYPAL ACCOUNT 3 TIMES IN ONE WEEK!!!! IT WAS AND IS THE MOST INCREDIBLE THING I HAVE EVER EXPERIENCED!!!! I COULD NOT STOP IT-NO PRODUCT WAS GOING OUT! THE CLEMCHER OF IT ALL? IS THE CUSTOMER SERVICE REP TELLS ME!!!!! WE HAVE NO RECORED OF SENDING ANY WEN SHAMPOO TO YOU!!!!! HOW IS HE GETTING AWAY WITH THIS???? IF I COULD STICK MY HANDS THROUGH THE TV I WOULD CHOKE HIM!!!! I HAVE SENT EVERY PAYPAL TRANSACTION OVER TO THEM!!! NO RESPONSE! DOES ANYONE KNOW ANYWAY TO GET INTO SOMEONE AT THIS COMPANY- THAT CAN AND WILL DO SOMETHING???? PQ
Loss:
$1500
3 comments
Anonymous
Foley, Alabama
I ordered the 39.95 90 day supply got it, loved it, ran out?
I have never got another package, went online and they informed me its a separate company then the info show, didn't even try to sell me anything. Iv been using wen for almost 5 mo with thin straight hair its been a miracle, I just ordered a bottle off ebay to get me threw so I can figure why I haven't got another shipment. Most things your order like Meaningful beauty it comes every few months. Great product that should be sold in stores, so their is no confusion and angry people like Iv read about. I suggest getting your info number and wen website all connected if its not heading to stores soon. The blow dry stuff is great for thin color treated fine hair.5***** product 2** customer service
4 comments
Willie Gsw
Total Scam Sent to collections after cancellation
I ordered this once and got stuck on their auto-delivery system (failed to read the fine print) and was not told that this would happen. After receiving way too much product I called and cancelled my account. Continued to bill me until my credit card expired. Now I am receiving collection letter two years later. I have great credit and this makes me furious. Do not want to pay unjustified charges but do not want to have this on my credit report. How can they do this, I never signed anything agreeing to be stuck with Wen for the rest of my life!! Beware of this deceptive business practice!!!!!
Loss:
$100
1 comment
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Call Chase & they will credit you. And why dont you get a new account ATM card, or checking account.
STOP dealing with the company.
Susan