Lin F Uar

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellwood, Illinois

Complaint

I recently bought, on sale, the fall ginger pumpkin texturizing treatment spray. The spray pump did not work; I have twice been sent new pumps, but they have not worked either! I finally decided it must be the bottle itself: when I push the pump, it leaks around the area where the cap is screwed in. Please tell me what to do. I will send it back in exchange for a new bottle, but I would need packaging and a return label. Thank you for your attention.
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User's recommendation: Chaz Dean customer service is excellent! They immediately followed up on my complaint, by phone and email, and promised to send me another bottle of the texturizing spray. Still waiting for it

Connie H Aqm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

FYI - quality control

I am not a Pissed customer.... opening a new bottle of WEN sweet almond mint replenishing treatment mist, the pump did not work.....the more I tried, it did not spray. I recently just finished a bottle of the spray, so after many days of not using mist, I finally came to the bright idea of emptying new bottle into the recently emptied one!!! Bingo!!! I know Chaz always stresses customer service, and wanted to make you guys aware of my problem and to check quality control before shipping.
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User's recommendation: Great products....just a glitch with packaging! frustrating.

Alex R Fly

*** Company; Won't let me Return; Website does not work

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I purchased a bottle of conditioner and it was so tiny, I could barely find it in the oversized, peanut-filled (HORRIBLE for the environment) box. Ridiculous they would charge $36. When I went online, I then saw all the reviews that said their products make their hair fall out and info about the class action lawsuit. I have been trying to return for days now and I can't get a response from the company. Emails sent to their customer service are getting returned! What a SCAM
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Loss:
$36
Cons:
  • Thinning and loss of hair
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

Hair falls out!

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I started using this product about 3 years ago out of curiosity. At first i was using the product like it suggests and quickly realized i was using way too much of it. So i started using it as just a conditioner. Well i ran out of my normal shampoo so i startedvusing this product regularly around 3 to 4 times a week and after every use i noticed clumps of my hair coming out. My hair was pretty thick so i didnt give it much thought. But i stopped using it as much and went to other shampoos. My hair never came out in clumps using the other shampoos. Well recently, last week, i ran out of my shampoo and started up with the WEN again and within the second use agian i noticed clumps of hair coming out. Now i'm scared to use the product ever again and i have 16 bottles of unopened product. Also twice i was mailed a fully sealed bottle that was completely empty with no product in it at all.
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Cons:
  • How much hair was comming out
Reason of review:
Bad quality
Anonymous

Wen is IN

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I first used Wen about 4 years ago. It smelled nice but wasn't that great for my hair. I started using again recently and found it to be awesome. I don't know what changed about my hair but its really the only shampoo i want to use now. I tend to think that the bad reviews are fake, they just don't strike me as genuine.
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Anonymous
map-marker Santa Rosa, California

From a very involved professional for over 50 years...

I am a third generation Cosmetologist, and have many years of salon experience, plus stage and platform work. I taught professionals through the years, in the trend release shows, twice a year, here in California. I traveled in a private jet with Jerri Redding, educating professionals, and modeling as well.

I have been using WEN for the last 4 years. I love the different fragrances, and my fine textured, frizzy, curly, thick hair felt really silky, but the texture became even more frizzy, so I used a lot of the "fixatives" like the anti frizz setting agent and the hair balm... I have noticed that my hair has become very thin and fine! Never before in my life has my hair felt so thin, plus it has been breaking off at an alarming rate! I thought that maybe it was because I am getting older, and I am losing hormones...

I have just about all of my clients using WEN, and now I am seriously thinking that I should have them quit using this product. How embarrassing! I was so sold on this all natural, botanical, miracle working shampoo and all of the other products. The COLD water concept was something I knew about forever, and have always taught. That is what got my attention on the informercial. Then as I listened to the advertisements I liked the idea of holding the hair color, (which COLD water will automatically do anyway) and being all natural.

So I tried WEN, and have given it several years, thinking I wanted to completely replace my long hair with nothing but hair cared for by WEN.

I am hoping my hair will grow back in as thick as it used to be...

I have tons of product here for resale, plus back bar gallons of product, that I am seriously thinking of dumping. What a waste of time and money! (these products are very expensive as well!)

I am pretty upset, and mortified! Deb

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Loss:
$999999
Cons:
  • Hair loss
Reason of review:
hair loss

Preferred solution: Full refund

Lydon Bgp
map-marker Bluefield, West Virginia

Chaz Dean Hairbrush Replacement Review

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I have the large brushes . One of them broke under normal use . I have to wait and see if they'll replace the product?
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Anonymous
map-marker Boiling Springs, South Carolina

Chaz Dean - Wen Hair Care Product Review from Boiling Springs, South Carolina

Chaz Dean - Wen Hair Care Product Review from Boiling Springs, South Carolina
I started using wen and within a month my hair started falling out and i was getting sores in my head know i have a huge. Bald sot in the back of my head
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Reason of review:
Bad quality
1 comment
Guest

A huge 'sot' is very bad news. Have you considered having a picture of some rabbits tattooed on your head? From a distance they will look like hares.

Chayden Gdd
map-marker Martinez, California

Chaz Dean - Wen Cleansing Conditioner Review from Martinez, California

First couple of times fine. Then my hair started falling out.
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Reason of review:
Bad quality
1 comment
Guest

been using for several years. lately i see i am losing more and more hair.

dont believe benefits out way the damage. why werent we made aware? it gives me fulness and curl but i feel like someone should have said hair loss is poss. cant afford and dont want to lose hair.

have thin hair to start with.

nit happy at all.

and am returning last purchase. done!

Anonymous
map-marker Stockton, California

From California with lots of hair(once)

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I am stopping the use of Wen. My hair has been falling out and I have itching on my scalp. I now have very thin hair and am scared that I may lose more. I have quit using it.... but fear it is too late. I have a bunch of the products left. I am really unhappy and stressed about losing more hair!!! My hairdresser has always commented on my great head of hair... wait til she sees me again!!
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Loss:
$500
Cons:
  • Thinning and loss of hair
  • Hair loss
  • Overpriced
Reason of review:
losing hair and itchy scalp

Preferred solution: Full refund

Anonymous
map-marker Mullica Hill, New Jersey

Other Product Review

At 23years married finding myself alone ... The new bf 23 years younger found u 7 years ago. U R life changing 4 those starting new a amazing life's.. Cannot express the gratitude ... I feel amazing... I wish I could just express this better 4 all those people who r full of live experiences and just thank you.
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Anonymous
map-marker French Lick, Indiana

Wen makes your hair fall out

I used Wen for probably 4-6 months before I figured out that it was making my hair fall out in handfuls. My hair is now so thin and looks awful. At first I liked the way it made my hair look until my hair started falling out. My friend said it did the same thing to hers. Also, they claim you only need Wen cleaner and nothing else and how it will save you money because you no longer need mouse, hair spray or whatever you put in your hair. If that is the case why do they sell all the other products like mouse, root lifter? Wen should make your hair full of body! Hmmm something to think about!
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Pros:
  • Cleanser
Reason of review:
Bad quality
Anonymous
map-marker Sherwood Park, Alberta

Thinning Hair...

I used to have really thick hair. My hair stylist always commented on how much hair I had as she used her tool to thin it out-she even commented she could make another head of hair from what she took off of my head as she thinned out my hair to make it less heavy for me. After using WEN haircare products the amount of hair that is in my drain and on my brush is astonishing! My hair has thinned out so much that I am worried that I might need to begin using a hair growth product. I have a few unopened bottles of WEN products and I will NOT be using them(either they'll go in the garbage or I'll give WEN the opportunity to take them back). I pray there is a a miracle to restore my hair to its pre WEN state,as I have always taken great care of my hair and am terribly embarrassed in my thin and receded hairline state. Ladies,do yourself a favour, don't fall for the WEN hype...there are many fantastic products that will not damage your hair. Don't give this company a dollar and keep your hair healthy! Stay away from WEN! If I could join a class action lawsuit,I certainly would. Mr.Dean needs to pay for all the damage he has caused to my hair as well as the embarrassment and humiliation I feel every day. Shame on you, Mr.Dean!
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Loss:
$50000
Cons:
  • Thinning and loss of hair
Reason of review:
It has caused hair loss and thinning.

Preferred solution: Let the company propose a solution

Anonymous
map-marker Bethany, Illinois

Wen Hair Care Product Review

I used Wen & at first it seemed to be ok for several weeks then my hair started falling out & my head would itch & get little bumps on it. I stopped using it & it finally stopped falling out but now it's alot thinner. I spent a lot of money on that *** !! I wish they would get a law suit going on them.
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Reason of review:
Bad quality
Anonymous
map-marker Mountain View, California

Wen Hair Care Product Review

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I used this product and i lost all of my beautiful hair! Waist length think dark brown hair to almost bald in a year. I'm so depressed. I don't know what to do. After I used this, I had an itchy scalp. I pray my hair grows back. I'm so sad, i want to die.
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Reason of review:
Bad quality
Anonymous
map-marker Los Angeles, California

Wen Hair Care Product Review

I just finished coloring my hair . I have a burning feeling .. I washed my hair only with WEN yesterday.. I noticed bumps on my head .. Just like all the other reviews .. This is not right .. I am calling QVC .. I better got my mom net back .. What about the pain i am in .. Hair lose
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Reason of review:
Bad quality

About

Summary

Chaz Dean is a famous hairstylist. This is a creative and inspirational celebrity hair designer who is now one of the most successful professionals in the beauty industry. Chaz Dean has developed his own WEN hair and body care cosmetics line. Cosmetics include hair conditioners, bath and body sets, products for styling and many more. Chaz Dean is known as one the best professionals specializing in hair design and hair care. Chaz Dean's salon offers a wide range of hair services. Specialist recover and nourish hair, create amazing haircuts and hair designs. Chaz Dean knows all the secrets of healthy and beautiful hair.

Chaz Dean reviews and complaints

Chaz Dean is ranked 250 out of 1748 in Cosmetics and Personal Care category

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